Refund & Return Policy

Refund & Return Policy

Last Updated: July 6, 2026

At Zeya Nakshatra Jewellery, customer satisfaction is our priority. We strive to deliver high-quality jewellery and ensure that every order reaches you safely. Please read our Refund & Return Policy carefully before placing an order.

1. Eligibility for Refund or Replacement

A refund or replacement may be approved only if:

  • You receive a damaged product.
  • You receive an incorrect product.
  • You receive a defective item.
  • An item is missing from your order.

All requests must be reported within 48 hours of receiving your order.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or worn jewellery.
  • Customized or personalized products.
  • Products damaged due to misuse or improper handling.
  • Items returned without their original packaging.
  • Products reported after the specified return period.
  • Products without a valid unboxing video (where applicable).

3. Cancellation Policy

Orders may be cancelled only before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

4. Refund Process

Once your request is approved:

  • Refunds will be processed to the original payment method.
  • Processing may take 5–10 business days, depending on your bank or payment provider.

Shipping charges are non-refundable unless the error was caused by us.

5. Unboxing Video Requirement

Please record a continuous video while opening your package.

If there is any issue with your order, including:

  • Damaged product
  • Defective product
  • Incorrect product
  • Missing item

the issue must be clearly visible in the unboxing video.

If the issue is verified through the unboxing video, we will provide a refund or replacement, as applicable.

Refunds, returns, or replacement requests submitted without a valid and complete unboxing video will not be accepted.

The unboxing video must:

  • Start before opening the package.
  • Clearly show the sealed package.
  • Be recorded continuously without any cuts or edits.
  • Clearly display the product and the issue, if any.

6. Exchange Policy

Exchanges are available only for:

  • Damaged products
  • Incorrect products
  • Manufacturing defects

All exchange requests are subject to product availability.

7. Return Shipping

If the return is approved due to our error, return shipping instructions will be provided by our support team.

Customers may be responsible for return shipping charges in situations where the return is not due to our error.

8. Inspection

All returned products will be inspected before a refund or replacement is approved.

We reserve the right to reject any request that does not meet the conditions outlined in this policy.

9. Contact Us

If you need assistance regarding a refund, return, or replacement, please contact us.

Zeya Nakshatra Jewellery

🌐 Website: https://zeyanakshatra.com

📧 Email: zeyanakshatra@gmail.com

Important Notice

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.

Shopping Cart